Frequently Asked Questions:
What's included in my cleaning? For detailed descriptions of our standard and deep cleaning services, please consult the checklists available on our website.
Are cleaning supplies and vacuums provided? Yes, our cleaners come fully equipped with high-quality cleaning supplies and ProTeam Super CoachVac commercial backpack vacuums featuring HEPA media filtration, ensuring we have everything necessary for a thorough clean. If you have specific product preferences, please inform us in advance so we can accommodate your needs.
How should I prepare for Diamond Dusters' arrival? To enhance the efficiency of our cleaning and avoid potential additional charges, please ensure your home is tidy before our team arrives.
Do I need to be present during the cleaning? It's not required for you to be home during the cleaning. Many clients prefer to provide us with a spare key or a garage code for access.
When will the cleaners arrive? We provide an arrival window with a one-hour buffer to manage time effectively between appointments. Exact arrival times may vary, as we dedicate ample attention to each home.
Is Diamond Dusters licensed and insured? Yes, we are fully licensed, bonded, and insured, offering you complete peace of mind.
Are your employees background checked? We conduct thorough vetting and background checks on all employees before their employment begins to ensure trustworthiness and professionalism.
How do I handle payment? An invoice will be sent to your email on the day of the cleaning, with payment due on the same day.
What is your satisfaction guarantee? We aim for your complete satisfaction. If you're not entirely happy with our services, please contact us within 24 hours for a complimentary re-cleaning. Note: For deep cleans, the absence during the final walk-through may disqualify you from the re-clean option.
Is there a pet fee? We don't charge an additional pet fee; however, homes with pets may require more time and effort, potentially affecting the cleaning duration.
Should I tip the cleaner? While tipping is neither expected nor required, it is greatly appreciated. A standard gratuity is between 15%-20%, or a minimum of $20 per cleaner.
What's the cancellation policy? Cancellations made less than 48 hours in advance, or inability to provide access, will incur charges. We encourage rescheduling rather than cancellation to avoid these fees and to prevent lost wages for our cleaners. Repeated cancellations may result in removal from our recurring schedule.